Refund policy

Refund & Return Policy

Last updated: August 21, 2026

At Drip Yourself, our products are food and beverage products made to be enjoyed fresh. Because of the nature of our products, we do not accept returns or offer refunds for change of mind or unwanted orders.

All Sales Are Final

Once an order has been confirmed and processed, it cannot be returned or refunded simply because you changed your mind or no longer want the product.

Because our products are food and beverage products, we cannot accept returned products for resale.

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 48 hours of delivery so we can review the issue.

Please provide:

Your order number
A brief description of the issue
Clear photos of the product
Clear photos of the packaging and damage

Once we receive your information, we'll review the issue and determine the appropriate resolution.

Depending on the circumstances, an eligible damaged or defective order may qualify for a replacement or refund.

Incorrect Orders

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the products received.

We'll review the issue and work with you to resolve it.

Returns

We do not accept physical returns of our food and beverage products.

This policy does not limit any rights that may apply to defective products or other rights that cannot legally be excluded under applicable Egyptian law. The Egyptian Consumer Protection Agency identifies quickly perishable consumer goods among the exceptions to the general 14-day return right, while separately addressing remedies for defective goods.

Refunds

Refunds are not available for change of mind, unwanted orders, or orders that have been correctly fulfilled.

Where a refund is approved for an eligible damaged, defective, or incorrect order, the refund will be processed using the applicable payment method and in accordance with applicable requirements.

Lost or Delayed Shipments

Once your order has been handed over to our delivery partner, Bosta, delivery is handled by the courier.

Delivery delays caused by the courier may be outside of our control. If your order appears to be significantly delayed or cannot be located, please contact us so we can help follow up on the shipment.